The Lost Scroll
Terms of use
2026-11-04 · subscription-2026-11-04
The provider and the service
The Lost Scroll / Play Alef is operated by Tirza Shatz, Wrangelstraße 2, 10997 Berlin, Germany; hello@playalef.app. It is a browser game for practicing Hebrew letters, reading and writing, intended for children aged 5–10 with adult supervision. The contracting customer must be an adult. A family account supports up to three player profiles. The game does not guarantee a particular learning result.
Free introduction and family subscription
The introductory chapters can be played without purchasing a subscription. The family subscription provides access to the complete Letters World, subject to the normal learning progression. The price is €8.90 or US$10.99, depending on the selected currency per month, including applicable taxes. No additional tax or service fee is added by us. Your bank may charge its own currency-conversion fees. A subscription is separate from optional supporter payments; existing rights under earlier offers remain unchanged.
Ordering, payment and renewal
Before completing payment in Stripe Checkout, review and accept these terms. The paid subscription begins when payment is successfully completed and confirmed. Stripe processes the payment; we do not receive your full card details. The subscription renews automatically every month for €8.90 or US$10.99, depending on the selected currency until canceled. The billing date and invoice are shown in Stripe. Access requires a verified family account, a supported up-to-date browser and an internet connection. An unsuccessful payment can interrupt paid access; free introductory chapters remain available.
Canceling renewal
You can cancel renewal at any time without a cancellation fee. Use the Stripe customer portal, opened from billing management in your family account. Ordinary cancellation takes effect at the end of the paid period and prevents further renewal. Paid access continues until that date. For extraordinary cancellation requests, contact hello@playalef.app. Statutory rights, including rights for defective digital products, remain unchanged. Cancellation is not a request to delete your account or your children’s saved progress. After the paid period ends, progress saved in the account will be retained for 90 days so that you can continue when renewing the subscription on the same account, unless you request earlier deletion. After 90 days, we do not guarantee that the progress will remain available or can be restored, and it may be deleted. Before a planned deletion, we will notify the account email address. We do not undertake to retain progress indefinitely.
Right of withdrawal
If you are a consumer with a statutory right of withdrawal, you may withdraw from this contract within 14 days of its conclusion without giving a reason. To exercise this right, inform Tirza Shatz, Wrangelstraße 2, 10997 Berlin, Germany, hello@playalef.app, by a clear statement (for example by email). Sending your statement before the deadline is sufficient. We do not ask you to waive your right of withdrawal when access begins.
Effects of withdrawal
Following a valid withdrawal, we reimburse payments received under the withdrawn contract without undue delay and no later than 14 days after receiving your statement, using the original payment method unless expressly agreed otherwise and without a reimbursement fee. Paid access under the withdrawn contract ends. No deduction is made for use during the withdrawal period. Mandatory rights that apply in your country are not limited by these terms.
Model withdrawal statement
To Tirza Shatz, Wrangelstraße 2, 10997 Berlin, Germany, hello@playalef.app: I hereby withdraw from my contract for the Play Alef family subscription. Contract date: __. Customer name: __. Customer address: __. Account email or contract reference: __. Date: __. Signature only if sent on paper. You may use this model, but it is not compulsory.
Account, privacy and saved progress
An adult manages the family account. Use nicknames for children. Profiles are private; there is no public chat or advertising. Progress is synchronized through the family account. Connectivity problems can delay synchronization. Signing out does not delete cloud data. Delete a player in profile editing; request account deletion at hello@playalef.app. Read the privacy notice for payment, account and support data processing.
Availability, changes and support
We provide the agreed digital service and necessary updates for the subscription period. Report technical problems or content errors to hello@playalef.app. This game supplements teaching. There is no promise of uninterrupted operation, but statutory rights are not excluded. If we discontinue the paid service, we will provide at least one calendar month’s notice and honor any later paid-through date or reimburse the unavailable paid period. Price changes will not alter an already paid period; any future contractual change requires the notice and consent required by applicable law.
Content rights
Use the game through the features provided. Rights in the software, text, illustrations and music belong to their respective owners. Separately identified open licenses continue to apply. Attribution and license information are linked in the provider information.